What is Corporate Maintenance Agreement?
Corporate Maintenance Agreement includes overall services such as system intervention, troubleshooting and taking required measures when any problem occurs about Computer Hardware, Software, Network, Computer Peripheral Units anytime a day or office hours due to the contract made in advance .
What Kind of Services Includes the Corporate Maintenance Agreement?
During the life of the Corporate Maintenance Agreement we provide to our customers unlimited service support, periodical protective maintenance once a month, inventory pursuit, providing substitute for defective device if the device couldn’t be repaired on-site, reparation of Computer Hardware, Software, Network and other Peripheral Units, Installation of Firewall Security Solutions and Commercial and Industry-specific programs, and giving education and support as our standard services. Staff outsourcing, help destek and such like services can be added if required. Inessential services can be removed.
What are the Benefits of the Corporate Maintenance Agreement?
Corporate Maintenance Agreement customers are our preferential customers. The best method (Phone, Messenger Remote Desktop Connection and On-Site Service) for finding a solution to the related problem will be preferred and customer problems will be fixed. Our customers won’t lose data because of hardware disruption, their data backup will always be created, they will be informed about technological developments right off, they do not pay any additional payments, special payment conditions and discounts will be provided if they purchase other hardware products.
How to Start with the Corporate Maintenance Agreement?
First demands will be listened with a screening, then our customer representatives and engineers will analyze the enterprise and provide a brief about the services which can be performed. In the following process a contract will be arranged, if it is accepted a team of 3-10 members will perform a comprehensive study on the computers of the enterprise, missings will be determined, backup will be created, first maintenance will be made, a report about the technical infrastructure, absents, improvements will be arranged and presented to the corporate administration, quick and appropriate support will be provided in every problem from this date on.